Our Support

GENERAL QUESTION

Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal and small business web sites, and is provided under our Solo and Startup plans. For those customers with demanding or high traffic sites, or for those looking to host a web site with faster speeds, Business Hosting is recommended – these are all the plans with “Performance” in the title. These plans include more resources (up to 5 CPU Cores & 8GB RAM) and also include caching technology to make sites incredibly fast, with LiteSpeed server-side page cache, along with Redis and Memcached backend caches.

We’d recommend our Business hosting plans for e-commerce stores, high traffic sites, or for those customers who want to leverage our server side caching technology so that their site loads as fast as possible.

Yes. We provide fast support 24x7x365.

Yes, your hosting comes packed with the world’s number one control panel, cPanel.

Yes! We also have a secondary facility in the USA. Either facility delivers fantastic speeds globally, however for best performance we’d recommend that during checkout you choose the facility closest to the majority of your visitors. You can also enable a free CloudFlare CDN from your control panel which will serve up static content such as images from over 100 global locations serving every continent, speeding up service to your visitors wherever they are.

Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.

We offer extremely competitive pricing on domain names that is often much cheaper than at other registrars. If you prefer, you can still host with Krazy Hosting and keep your domains at any registrar you choose.

Our servers have high end Intel Xeon processors (8+ cores) with at least 32GB RAM. The drives are configured in a RAID array, which provides for protection in the event of drive failure as the data is distributed across multiple disks. In most drive failure instances, we are able to replace the faulty disk without even taking the server offline.

Yes, we provide a no quibble 30-day money back guarantee on any hosting fees. If you registered or transferred a domain name, these fees are non-refundable but you would be able to use your domain with any other provider. If you received a free domain with your plan, we will refund all your fees less our standard fee to register the domain that you received for free.

We accept Visa, MasterCard, American Express and PayPal. We do not support automated recurring billing via PayPal so if you are paying month-to-month we would strongly recommend using a credit or debit card.

It’s true that some hosts claim to offer ‘unlimited’ space. The reality is that unlimited space is actually nothing more than a marketing gimmick – the host will have a large number of other restrictions in place which will prevent you from actually using an very large amount of disk space. We prefer to be up-front about disk allocations, with no sneaky surprises. Our focus is on quality, and we invest heavily in ensuring that our hosting platform is the best possible. We use highly available SSD block storage – it’s significantly faster than traditional SATA based storage, or even standalone SSD drives. We store your data three times for full redundancy, in addition to taking backups.

The truth is, you probably don’t need ‘unlimited’ disk space. Over 95% of sites we host on our shared platform use less than 10GB, so our plans are usually more than adequate for most needs. If your priority is for unlimited space, hosts that offer this usually do so using cheap disks, and often have overcrowded servers. We always want our focus to be on quality, and ensuring that our customers always enjoy the best possible speed and reliability for their websites.

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